Terms & Conditions — ace35 Online Casino and Sports Betting

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "ace35", "we", "us", "our" refers to the ace35 platform and its operating entity.
• "Player", "you", "your" refers to any individual who accesses, registers on, or uses the ace35 platform.
• "Platform" refers to the ace35 website, all associated subdomains, mobile-optimised versions, and any other digital channel operated under the ace35 brand.
• "Account" refers to the registered player account created by completing the ace35 registration process.
• "Wallet" refers to the BDT-denominated balance held within a player's ace35 account, reflecting deposited funds, winnings, and any applicable bonus credit.
• "Real-Money Play" refers to any wager placed using cleared, deposited funds from the player's Wallet.
• "Bonus Credit" refers to any promotional funds, free spins value, or non-cashable credit awarded to a player's account under the terms of a specific promotion.
• "Wagering Requirement" refers to the total real-money or bonus wager amount a player must complete before bonus-derived winnings become eligible for withdrawal.
• "BDT" / "৳" refers to Bangladeshi Taka, the sole currency in which the ace35 Wallet operates.
• "BST" refers to Bangladesh Standard Time (UTC+6), the reference time zone for all platform operations, bonus windows, and withdrawal schedules.
• "KYC" refers to Know Your Customer verification — the identity and address confirmation process required before withdrawals are processed.
• "Responsible Gaming Tools" refers to the suite of deposit limits, session reminders, cooling-off periods, and self-exclusion options available within a player's account settings.

2 Acceptance of Terms

Access to and use of the ace35 platform is conditional upon your full and unreserved acceptance of these Terms & Conditions, together with the ace35 Privacy Policy and the Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

By completing the account registration process, clicking any "I agree" or equivalent confirmation checkbox, or by depositing funds and placing a wager, you acknowledge that you have read these Terms in full and agree to be legally bound by them. If you are accessing the ace35 platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms.

3 Eligibility and Registration

3.1 Age Requirement

The ace35 platform is strictly restricted to individuals who are 21 years of age or older. By registering an account, you represent and warrant that you are at least 21 years old. ace35 reserves the right to request documentary evidence of age at any time and to immediately suspend or permanently close any account where the age requirement is not satisfied. Any funds held in an underage account at the time of closure will be handled in accordance with applicable verification findings.

3.2 Eligibility to Play

You are solely responsible for ensuring that your use of the ace35 platform complies with the laws applicable in your jurisdiction. ace35 provides its services to players in Bangladesh and makes no representation that access to the platform is lawful in any jurisdiction outside Bangladesh. If you access the platform from a jurisdiction where online gambling is prohibited or restricted, you do so at your own risk and ace35 bears no liability for any consequences arising from such access.

3.3 One Account Per Player

Each player is permitted to hold exactly one ace35 account. Opening or operating multiple accounts — whether in the same name, the same household, the same IP address, or using related payment methods — is strictly prohibited. ace35 may merge or close duplicate accounts at its discretion, and any winnings generated through duplicate accounts may be voided.

3.4 Registration Accuracy

You must provide accurate, complete, and current information at the time of registration, including your full legal name, date of birth, residential address, and the mobile number associated with your preferred payment method (bKash, Nagad, Rocket, Upay, or bank account). Providing false, misleading, or incomplete registration information is grounds for immediate account suspension and forfeiture of any balance held.

3.5 KYC Verification

ace35 applies Know Your Customer (KYC) verification before processing withdrawal requests and, in certain circumstances, before accepting deposits above specified thresholds. Verification may require submission of a government-issued photo ID (National Identity Card, passport, or driver's licence), proof of residential address (utility bill or bank statement dated within 90 days), and, where relevant, proof of payment method ownership. Failure to complete KYC verification within the time period specified by ace35 may result in withdrawal delays or account restrictions.

4 Account Responsibilities

4.1 Account Security

You are solely responsible for maintaining the confidentiality of your ace35 login credentials, including your username and password. You must not share your login credentials with any third party or permit any other individual to access your account. ace35 strongly recommends enabling two-step verification within your account security settings to add a second layer of protection.

4.2 Unauthorised Access

If you believe that your account has been accessed without your authorisation, or that your login credentials have been compromised, you must notify the ace35 support team immediately via live chat at [email protected]. ace35 will not be liable for losses resulting from unauthorised access where you have failed to take reasonable steps to secure your account or where you have delayed notification.

4.3 Account Currency

All ace35 accounts operate exclusively in Bangladeshi Taka (BDT / ৳). Deposits made via supported payment channels are received and credited in BDT. Withdrawals are processed and paid in BDT. No currency conversion is performed by ace35, and no foreign currency deposits are accepted.

4.4 Account Closure by Player

Players who wish to close their ace35 account may do so by contacting the support team. Any cleared, withdrawable balance remaining at the time of closure will be returned to the player's nominated payment method following completion of any outstanding KYC verification requirements. Closure of an account does not discharge any obligations the player owes to ace35 arising prior to the closure date.

5 Deposits and Withdrawals

5.1 Supported Payment Methods

ace35 accepts deposits and processes withdrawals via the following payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other major Bangladeshi bank transfers as listed on the deposits page from time to time. All transactions must originate from a payment method registered in your own name. Third-party deposits and withdrawals are strictly prohibited.

5.2 Minimum and Maximum Amounts

The minimum deposit amount is ৳200. Minimum and maximum withdrawal amounts are subject to the payment method selected and are displayed at the time of withdrawal. ace35 reserves the right to adjust these thresholds at its discretion, with notice provided via the platform.

5.3 Processing Times

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to the ace35 Wallet within minutes of confirmation. Bank transfer deposits may take one to three Bangladesh business days to clear. Withdrawal requests are reviewed and processed within 24 hours of submission, subject to completion of any applicable KYC verification. Processing times may be extended during periods of high demand or during public holidays observed in Bangladesh.

5.4 Transaction Fees

ace35 does not charge fees on deposits or withdrawals. However, your payment provider (e.g., bKash, your bank) may apply their own standard transaction charges. ace35 has no control over and accepts no liability for third-party payment provider fees.

6 Bonuses and Promotions

6.1 General Bonus Terms

ace35 offers promotional bonuses including but not limited to welcome bonuses, reload bonuses, free spins, cashback offers, and Loyalty Program rewards. All bonuses are subject to specific terms communicated at the time of the offer, including wagering requirements, eligible games, minimum odds (for sports bonuses), and expiry dates. Where a bonus's specific terms conflict with these general Terms, the specific bonus terms take precedence.

6.2 Wagering Requirements

Unless stated otherwise in the specific bonus terms, bonus credit must be wagered a minimum number of times before any winnings derived from that bonus become eligible for withdrawal. Wagering contributions vary by game type: slots typically contribute 100% toward the requirement; live casino games, sports betting, and table games may contribute at a lower rate as specified in the bonus terms. Bets placed on games not listed as contributing do not count toward wagering requirements.

6.3 Bonus Abuse

ace35 operates a zero-tolerance policy toward bonus abuse. Actions considered abusive include but are not limited to: placing low-risk, high-coverage bets designed to satisfy wagering requirements without genuine exposure to variance; using multiple accounts to claim the same promotion more than once; exploiting errors in bonus configuration; and coordinating with other players to generate artificial wagering volume. ace35 reserves the right to void bonus winnings and close accounts found to have engaged in bonus abuse.

6.4 Loyalty Program

Players accumulate loyalty points on every real-money wager placed across casino games, sports betting, and slots. Points accumulate toward tier advancement within the ace35 Loyalty Program. The rate of point accumulation, tier thresholds, tier benefits, and point redemption values are published on the Loyalty Program page and are subject to change at ace35's discretion. Loyalty points have no cash value and cannot be transferred between accounts.

7 Game Rules and Betting

7.1 Game Availability

The ace35 game library is sourced from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The availability of any particular game is subject to licensing, technical, and operational considerations and may vary over time. ace35 does not guarantee the continuous availability of any specific game or sports market.

7.2 Game Integrity

All casino games provided through the ace35 platform use certified Random Number Generator (RNG) technology or, in the case of live dealer games, are operated by trained dealers in regulated studio environments. Published Return to Player (RTP) percentages are accurate and are sourced from the relevant game provider. ace35 does not manipulate game outcomes.

7.3 Sports Betting Rules

Sports betting markets — including cricket (BPL, IPL, T20 internationals, Bangladesh Tigers fixtures), football, kabaddi, and other sports — are governed by the market-specific rules published alongside each event. In the event of abandonment, cancellation, postponement, or any other interruption to a sporting event, bets will be settled in accordance with the applicable market rules. ace35's decision on settlement of any disputed sporting bet is final.

7.4 Void Bets and Technical Errors

ace35 reserves the right to void any bet or game round that is placed or completed as a result of a technical error, software malfunction, incorrect odds publication, or system fault. In such cases, the staked amount will be returned to the player's Wallet. Winnings arising from a clearly erroneous event (including manifestly incorrect odds) will not be honoured, and ace35 shall have no liability to the player beyond the return of the original stake.

8 Responsible Gaming

ace35 is committed to promoting responsible gambling practices across its entire player base. The platform provides a range of tools designed to help players manage their gambling activity, all accessible from within account settings after login:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Wallet.
• Session Time Reminders: Configure alerts that notify you when you have been logged in and actively playing for a specified duration.
• Cooling-Off Period: Take a temporary break from the platform for a period of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period your account remains open but you cannot place wagers or make deposits.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ace35 platform. Self-exclusion requests are processed immediately and cannot be reversed for the duration of the exclusion period selected.

Players who feel that their gambling is becoming a problem are encouraged to contact the ace35 support team immediately via live chat. Our team is trained to assist with responsible gaming requests without judgment. For more detail, please visit the Responsible Gaming page.

9 Prohibited Activities

The following activities are strictly prohibited on the ace35 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balance, and where appropriate, referral to relevant authorities:

• Registering or operating more than one player account.
• Providing false, inaccurate, or misleading registration or verification information.
• Using the platform if you are under 21 years of age.
• Using software, bots, scripts, artificial intelligence tools, or any automated system to interact with the platform on your behalf.
• Exploiting software bugs, game errors, or pricing mistakes to generate profits.
• Engaging in any form of collusion, chip dumping, or match-fixing in relation to games or sports betting markets offered on the platform.
• Using funds that are derived from criminal activity or that are subject to any legal restriction or third-party claim.
• Attempting to launder money through the ace35 platform in any manner.
• Sharing, selling, or transferring your account access to any other individual.
• Accessing the platform using a VPN, proxy, or other technology designed to mask your true geographic location or IP address.
• Engaging in any conduct that disrupts, damages, or places an unreasonable burden on the ace35 platform or its infrastructure.

10 Intellectual Property

All content on the ace35 platform — including but not limited to the ace35 brand name and logo, website design, text, graphics, game interfaces, promotional materials, and software — is the exclusive intellectual property of ace35 or its licensors and is protected by applicable intellectual property law. No part of the platform may be copied, reproduced, distributed, modified, or publicly displayed without the prior written consent of ace35.

Game content provided through third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) remains the intellectual property of those respective providers and is licensed to ace35 for use on the platform. Players receive a limited, personal, non-transferable licence to access and use game content solely for the purpose of placing legitimate wagers on the ace35 platform.

11 Limitation of Liability

To the fullest extent permitted by applicable law, ace35 and its directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses arising from: (a) your use of or inability to use the ace35 platform; (b) any interruption, suspension, or termination of platform services; (c) any error, omission, or inaccuracy in platform content or game data; (d) any unauthorised access to or alteration of your account; (e) any loss of winnings resulting from a declared void bet or game round; or (f) any failure or delay in processing a deposit or withdrawal where that failure or delay is attributable to a third-party payment provider.

Gambling carries inherent financial risk. ace35 provides the platform as a venue for entertainment. Any decision to wager real money is made solely at the player's own discretion and risk. ace35 strongly encourages all players to gamble responsibly and within their means.

12 Privacy and Data

ace35 collects, processes, and stores player personal data in accordance with the ace35 Privacy Policy, which forms part of these Terms. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy. ace35 applies SSL encryption to all data transmitted between your device and the platform and maintains appropriate technical and organisational security measures to protect your information against unauthorised access, disclosure, or loss.

ace35 may be required to share player information with relevant authorities in response to a lawful request, court order, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. In such circumstances ace35 will disclose only the minimum information necessary to satisfy the applicable legal obligation.

13 Amendments to These Terms

ace35 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, ace35 will provide notice to players via a platform notification or email to the registered account address at least 7 days before the change takes effect, except where an immediate change is required to address a security risk, a legal obligation, or a fraud event, in which case the change will take effect immediately upon publication.

Your continued use of the ace35 platform after the stated effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure in accordance with Section 4.4.

14 Governing Provisions and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be interpreted and applied in a manner consistent with fair dealing, good faith, and the reasonable expectations of both parties. ace35 aims to resolve all player disputes promptly and fairly.

In the event of a dispute regarding a bet settlement, bonus award, account balance, or any other platform matter, players must first submit a formal complaint to the ace35 support team at [email protected] with full details of the disputed matter. ace35 will acknowledge the complaint within 24 hours (BST) and aim to provide a substantive response within 5 business days. All platform time references, including those relevant to bet settlement and bonus expiry calculations, are governed by Bangladesh Standard Time (BST, UTC+6).

ace35's decision on any disputed matter, once communicated in writing to the player, is final and binding within the scope of these Terms. This does not affect any rights you may have under applicable consumer protection legislation.

15 Contact Information

If you have any questions, concerns, or complaints relating to these Terms & Conditions, the ace35 platform, or your player account, please contact the ace35 support team through any of the following channels:

• Live Chat: Available 24/7 directly within the ace35 platform after login — target response time under 15 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 365 days a year, operating on Bangladesh Standard Time (BST, UTC+6).

For responsible gaming queries specifically — including requests to activate self-exclusion, deposit limits, or cooling-off periods — the support team will prioritise your request and action it immediately upon verification of your account identity.